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Browsing Software by Author "Díaz Agea, José Luis"

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    The communication skills and quality perceived in an emergency department: the patient's perspective
    (Wiley, 2020-03-11) Orcajada Muñoz, Irene; Amo Setien, Francisco José; Díaz Agea, José Luis; Hernández Ruipérez, Tomás; Adánez Martínez, María de Gracia; Leal Costa, César; Medicina
    Aim: To examine the influence of health care provider's communication skills on the quality of care perceived by Emergency Department patients. Background: Communication between patients and health care providers in the context of Emergency Department is challenging and can potentially have a negative impact on the quality of care perceived by patients. Design: Cross-sectional descriptive study conducted in the Emergency Department at the University Clinical Hospital Virgen de la Arrixaca of Murcia, Spain. Method: Data were collected from 6 to 9 June 2016. Different instruments were used to evaluate the perception of patients on the communication skills and quality of care at the Emergency Department. Results. The sample was composed of 200 patients, with an average age of 44.1 (SD = 18.3), of which 106 (53%) were men. The multiple linear regression analysis showed the association between communication skills (respect, problem solving, and nonverbal communication) and age with the quality of care perceived by the patients. Conclusions: We found that the communication skills of the health care providers were explanatory variables of the quality of care perceived in an Emergency Department.
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    Training with high fidelity simulation in the care of patients with Coronavirus—A learning experience in native health care multi-professional teams
    (MDPI, 2021) Rojo-Rojo, Andrés; Soto-Castellón, María Belén; García-Méndez, Juan Antonio; Leal Costa, César; Adánez Martínez, María de Gracia; Pujalte-Jesús, María José; Díaz Agea, José Luis; Medicina
    The training of emergency and intensive care teams in technical and non-technical skills is fundamental. The general aim of this study was to evaluate the training of various professional teams with simulations based on the care of COVID-19 patients using Zone 3 simulations (native emergency medical services and intensive care units-ICU teams) in the Region of Murcia (Spain). A mixed pilot study was designed (qualitative/quantitative) comprised of three phases: Phase 1: detection of needs (focus groups), Phase 2: design of simulation scenarios, and Phase 3: training with high-fidelity simulation and evaluation of competences. The results were used to determine the real training needs of these health professionals, which were used to design four simulation scenarios in line with these needs. The team competences were evaluated before and after the training session, with increases observed after the training sessions, especially in non-technical skills such as communication. Training with zone 3 simulation, with multi-professional native emergency and intensive care teams who provided care to patients with coronavirus was shown to be an effective method, especially for training in non-technical skills. We should consider the training needs of the professionals before the start of any training program to stay one-step ahead of crisis situations.