Publication: Does culture matter for the EFQM model application?
Authors
Gimenez Espin, J. A. ; Martinez Costa, M. ; Jiménez-Jiménez, Daniel
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Publisher
Taylor and Francis Group
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DOI
https://doi.org/10.1080/14783363.2022.2068408
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info:eu-repo/semantics/article
Description
© 2022.Informa UK Limited, trading as Taylor & Francis Group. This document is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/
This document is the Accepted version of a Published Work that appeared in final form in Total Quality Management & Business Excellence. To access the final edited and published work see https://doi.org/10.1080/14783363.2022.2068408
Abstract
The main objective of this paper is to analyse which kind of organisational culture is
most suitable for the successful application of the EFQM model in the
manufacturing sector. Partial Least Squares (PLS) was employed with data from a
sample of 200 Spanish companies. Two managers in each organisation provided the
data for analysis. The results of the empirical analysis identify the relationships
between some of the variables, and contribute to the understanding of how the
organisational culture can be a key factor in the company’s success by facilitating
the utilisation of the EFQM enabling criteria. This research highlights the
importance of an orientation towards a culture of control and stability that can
support the use of the principles and results suggested by the EFQM model. The
research fills the gap in the literature regarding the relationship between
organisational culture and EFQM model application. The findings suggest the
possibility that TQM and the EFQM model could require different organisational
cultures for success.
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Citation
Total Quality Management & Business Excellence Volume 34, 2023 - Issue 3-4 Pages 440-467
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