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Analysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operations

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dc.contributor.authorValls Martínez, María del Carmen
dc.contributor.authorSoledad Grasso, Mayra
dc.contributor.authorSantos Jaén, José Manuel
dc.contributor.authorPalacios Manzano, Mercedes
dc.contributor.departmentEconomía Financiera y Contabilidad
dc.date.accessioned2023-11-07T23:11:40Z
dc.date.available2023-11-07T23:11:40Z
dc.date.issued2022
dc.description©<2022>. This manuscript version is made available under the CC-BY 4.0 license http://creativecommons.org/licenses/by/4.0/ This document is the Published, version of a Published Work that appeared in final form in [Healthcare]. To access the final edited and published work see[https://doi.org/10.3390/healthcare10071229]
dc.description.abstractIn recent years, public authorities have invested large amounts of public money in trying to reduce waiting times for consultations and operations with the aim of improving the quality of the healthcare system. Our research aims to analyze the effect of these investments on patient satisfaction through the mediating relationship of waiting times for consultations and operations, as well as from a gender perspective. By studying a series of key indicators of the Spanish healthcare system and applying partial least squares structural equation modelling (PLS-SEM), the findings show that the model explains 12.10% of the variance in consultant waiting times, 51.90% in operation waiting times, and 27.00% in patient satisfaction. We found that increased public spending leads to increased patient satisfaction by reducing waiting times. However, no gender-based differences were found. The results provide exciting implications for theory and practice, indicating how policymakers can orient their strategies towards improving patient satisfaction.
dc.formatapplication/pdfes_ES
dc.format.extent17
dc.identifier.citationHealthcare,10
dc.identifier.doihttps://doi.org/10.3390/healthcare10071229
dc.identifier.issn2227-9032
dc.identifier.urihttp://hdl.handle.net/10201/135434
dc.languageenges_ES
dc.relation.isreferencedbyED_IDENTRADA=1190
dc.rightsinfo:eu-repo/semantics/openAccess*
dc.rightsAtribución 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.subjectPatient satisfaction
dc.subjectHealthcare spending
dc.subjectHealthcare quality
dc.subjectConsultant waiting times
dc.subjectOperation waiting times
dc.subjectGender perspective
dc.subjectpartial least squares structural equation modelling (PLS-SEM)
dc.titleAnalysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operationses_ES
dc.typeinfo:eu-repo/semantics/articlees_ES
dspace.entity.typePublicationes
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relation.isAuthorOfPublicationbbc28041-c410-4587-8809-57da2899210e
relation.isAuthorOfPublication.latestForDiscoveryf2a50292-b572-4299-827f-f1d9a677a12d
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