Publication: Analysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operations
Authors
Valls Martínez, María del Carmen ; Soledad Grasso, Mayra ; Santos Jaén, José Manuel ; Palacios Manzano, Mercedes
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Publisher
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DOI
https://doi.org/10.3390/healthcare10071229
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info:eu-repo/semantics/article
Description
©<2022>. This manuscript version is made available under the CC-BY 4.0 license http://creativecommons.org/licenses/by/4.0/
This document is the Published, version of a Published Work that appeared in final form in [Healthcare]. To access the final edited and published work see[https://doi.org/10.3390/healthcare10071229]
Abstract
In recent years, public authorities have invested large amounts of public money in trying
to reduce waiting times for consultations and operations with the aim of improving the quality of the
healthcare system. Our research aims to analyze the effect of these investments on patient satisfaction
through the mediating relationship of waiting times for consultations and operations, as well as
from a gender perspective. By studying a series of key indicators of the Spanish healthcare system
and applying partial least squares structural equation modelling (PLS-SEM), the findings show that
the model explains 12.10% of the variance in consultant waiting times, 51.90% in operation waiting
times, and 27.00% in patient satisfaction. We found that increased public spending leads to increased
patient satisfaction by reducing waiting times. However, no gender-based differences were found.
The results provide exciting implications for theory and practice, indicating how policymakers can
orient their strategies towards improving patient satisfaction.
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Healthcare,10
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