Browsing by Subject "Nursing services"
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- PublicationOpen AccessAnálisis de satisfacción del paciente quirúrgico en oftalmología.(Murcia : Servicio de Publicaciones de la Universidad de Murcia, 2011) Minchón Hernando, A.; Díaz Jiménez, M.; Cutilla Muñoz, MA.; De Porras Carrasco, R.; Domínguez García, G.; Vázquez de la Rosa, MP.Objectives: To understand the perception and assessment of patient satisfaction with surgical pathology operated eyes. Identify weaknesses and develop strategies for organizational improvement from the results. Material and Methods: Descriptive, retrospective and transversal. Questionnaire conducted with 18 questions. Results: Patients who answered the questionnaire had a mean age of 70.76 ± 8.9 years. There were 59.37% of men compared with 31.26% of women with a mean wait of 2.2 months until surgery. 64.52% of respondents did not know the name of the nurse. Conclusions: The need to implement strategies aimed at improving communication with patients, families and nurses.