Publication: Análisis de satisfacción del paciente quirúrgico en oftalmología.
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Date
2011
Authors
Minchón Hernando, A. ; Díaz Jiménez, M. ; Cutilla Muñoz, MA. ; De Porras Carrasco, R. ; Domínguez García, G. ; Vázquez de la Rosa, MP.
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Publisher
Murcia : Servicio de Publicaciones de la Universidad de Murcia
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DOI
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info:eu-repo/semantics/article
Description
Abstract
Objectives: To understand the perception and assessment of patient satisfaction with surgical pathology operated eyes. Identify weaknesses and develop strategies for organizational improvement from the results.
Material and Methods: Descriptive, retrospective and transversal. Questionnaire conducted with 18 questions.
Results: Patients who answered the questionnaire had a mean age of 70.76 ± 8.9 years. There were 59.37% of men compared with 31.26% of women with a mean wait of 2.2 months until surgery. 64.52% of respondents did not know the name of the nurse.
Conclusions: The need to implement strategies aimed at improving communication with patients, families and nurses.
ABSTRACT Objectives: To understand the perception and assessment of patient satisfaction with surgical pathology operated eyes. Identify weaknesses and develop strategies for organizational improvement from the results. Material and Methods: Descriptive, retrospective and transversal. Questionnaire conducted with 18 questions. Results: Patients who answered the questionnaire had a mean age of 70.76 ± 8.9 years. There were 59.37% of men compared with 31.26% of women with a mean wait of 2.2 months until surgery. 64.52% of respondents did not know the name of the nurse. Conclusions: The need to implement strategies aimed at improving communication with patients, families and nurses.
ABSTRACT Objectives: To understand the perception and assessment of patient satisfaction with surgical pathology operated eyes. Identify weaknesses and develop strategies for organizational improvement from the results. Material and Methods: Descriptive, retrospective and transversal. Questionnaire conducted with 18 questions. Results: Patients who answered the questionnaire had a mean age of 70.76 ± 8.9 years. There were 59.37% of men compared with 31.26% of women with a mean wait of 2.2 months until surgery. 64.52% of respondents did not know the name of the nurse. Conclusions: The need to implement strategies aimed at improving communication with patients, families and nurses.
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