Browsing by Subject "Emotional Labor"

Now showing 1 - 2 of 2
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    A qualitative study on emotional labor and work-family conflictin caregivers working in nursing homes
    (Universidad de Murcia. Servicio de Publicaciones, 2023) Andrade, Cláudia; Neves, Paula C.
    Despite evidence suggesting that care work involves the performance of emotional labor an experience of work-family conflict, the relation of these two work experiences remain under-examined. The present study aims to fill this gap by exploring the experiences of performing emotional labor and work-family conflict and their links among caregivers working in nursing homes. To address the research question, we used semi-structured interviews with a sample of 24 female caregivers working full-time in nursing homes in the center and north of Portugal. The results revealed the presence of emotional labor, work-family conflict, and an im-pact of emotional labor in strain-based work-family conflict. Overall, the results suggested that emotional labor has effects on work-family conflict, pointing to the need that directors of elderly care institutions should con-sider ways of reducing these harmful effects on workers
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    Al calor del amor en un bar. Explotación, trabajo y plusvalía emocional en la España turística
    (Universidad de Murcia. Servicio de Publicaciones, 2026) Rueda Córdoba, F. Javier; Sin departamento asociado
    This article analyzes contemporary mechanisms of labor exploitation in the hospitality sector, focusing on the emotional labor performed by waitresses and waiters in bars, cafes, and restaurants in Madrid. Based on a corpus of 43 interviews, two key metaphors are identified—the bar as a factory and the bar as a theater—which allow us to unravel how affective management becomes a central dimension of work. In dialogue with Marxist theory of exploitation and the feminist affective turn, the concept of emotional surplus value is developed as a specific form of value extraction based on unpaid and contractually unrecognized emotional effort. This surplus value, which is extratemporal and intangible, increases corporate profits without altering working hours or wages. The article argues that these practices intensify the emotional precariousness of mostly feminized and racialized workers, and challenges the limits of classical Marxist theory in explaining contemporary exploitation. Finally, the tensions betweenemotional authenticity, productive efficiency, and the day-to-day management of the bar are discussed, proposing an intersectional reading of new forms of work and their possible resistance.