Publication:
Can E-Government Serve as a Tool for Public Authorities to Manage Public Resources More Efficiently?

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Date
2019
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Authors
Moreno Enguix, María del Rocío ; Lorente Bayona, Laura Vanesa ; Gras Gil, Ester
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Publisher
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DOI
https://doi.org/ 10.4018/JGIM.2019040107
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info:eu-repo/semantics/article
Description
©2019. This manuscript version is made available under the CC-BY 4.0 license http://creativecommons.org/licenses/by /4.0/ This document is the Published, version of a Published Work that appeared in final form in Journal of Global Information Management. To access the final edited and published work see https://doi.org/ 10.4018/JGIM.2019040107
©2019. This manuscript version is made available under the CC-BY 4.0 license http://creativecommons.org/licenses/by /4.0/ This document is the Published, version of a Published Work that appeared in final form in Journal of Global Information Management. To access the final edited and published work see https://doi.org/10.4018/JGIM.2019040107
Abstract
Innovations in the field of telecommunications and technological development in information processing affect the provision of public services. One of the main priorities of governments is to achieve greater efficiency in the provision of public services and e-government is one of several measures implemented. Our study aims to determine how e-government and efficiency affects the provision of public services in general, and also by functions. We apply a different model to calculate efficiency of the provision of public services and by function. Our empirical analysis, which included correlation and multiple linear regressions, was applied in 2012-2014 for a single cross-section of 35 economies. The resultsshow a significant relationship between e-government and efficiency. Furthermore, we obtain a significant relation between Online Services, Telecommunication Infrastructure and Human Capital with efficiency in the provision of public services.
Citation
Journal of Global Information Management Volume 27 • Issue 2 • April-June 2019
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