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Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction: An Empirical Study in the Spanish Food and Beverage Manufacturing Sector

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dc.contributor.authorGarza Sanchez, H. H.
dc.contributor.authorGimeno Arias, Fernando
dc.contributor.authorSantos Jaén, José Manuel
dc.contributor.authorPalacios Manzano, Mercedes
dc.contributor.departmentEconomía Financiera y Contabilidad
dc.date.accessioned2023-11-07T23:11:37Z
dc.date.available2023-11-07T23:11:37Z
dc.date.issued2021-11-21
dc.description© 2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). This is the published versión of a published work that apear in final form in Mathematics. To see the final versión see https://doi.org/10.3390/math9222973
dc.description.abstractAlthough in recent decades corporate social responsibility (CSR) has been subjected to numerous studies in management and marketing literature about its impact on business results, the mechanism by which it affects performance has not been established. There is a lack of consensus when it comes to explaining how CSR actions are related to firm performance. Our research helps to understand this relationship through mediating effects such as CSR-oriented human resource management and customer satisfaction because employees and customers are critical stakeholders of companies and contribute directly to the determination of the corporate results. Through a study on a sample of small and medium-sized Spanish food and beverage manufacturing companies, and by using partial least squares structural equation modelling (PLS-SEM), we found that CSR does indeed impact business performance when CSR actions are mainly oriented towards more efficient management of human resources and customer satisfaction. In this way, the results lead us to conclude that depending on the stakeholder to which these actions are oriented, a specific orientation of the company’s CSR policy can be more efficient in corporate performance
dc.formatapplication/pdfes_ES
dc.format.extent21
dc.identifier.citationMathematics 2021, 9, 2973
dc.identifier.doihttps://doi.org/10.3390/math9222973
dc.identifier.issn2227-7390
dc.identifier.urihttp://hdl.handle.net/10201/135424
dc.languageenges_ES
dc.publisherMDPI
dc.relation.isreferencedbyED_IDENTRADA=1180
dc.rightsinfo:eu-repo/semantics/openAccess*
dc.rightsAtribución 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.subjectCorporate performance;es_ES
dc.subjectCorporate social responsibilites_ES
dc.subjectCustomer satisfactiones_ES
dc.subjectHuman resources managementes_ES
dc.subjectPartial least squares structures_ES
dc.titleUsing PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction: An Empirical Study in the Spanish Food and Beverage Manufacturing Sectores_ES
dc.typeinfo:eu-repo/semantics/articlees_ES
dspace.entity.typePublicationes
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relation.isAuthorOfPublicationbbc28041-c410-4587-8809-57da2899210e
relation.isAuthorOfPublication.latestForDiscovery214b70fe-99e1-4d70-9146-dbdb2a3065fe
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