Requests in tourist information office service encounters : an analysis of directness and gender

Salazar, Patricia; Orts, Sara

Publication:
Requests in tourist information office service encounters : an analysis of directness and gender

dc.contributor.author	Salazar, Patricia
dc.contributor.author	Orts, Sara
dc.date.accessioned	2019-01-21T13:00:00Z
dc.date.available	2019-01-21T13:00:00Z
dc.date.created	2018
dc.date.issued	2019-01-21
dc.description.abstract	Traditionally, the speech act of requesting has been regarded as a face - threatening act (Brown & Levinson, 1987) due to the impositive nature on the addressee’s negative face. Yet, in specific service encounters, requests can no longer be seen as threateni ng (Antonopoulou, 2001). This is the case of tourist information offices, where mitigators may not be present due to the task - oriented nature of the exchange. This study aims to widen the scope of research on service encounters by examining 147 naturally o ccurring requests by native speakers of English in a tourist information office taking into account the variable of gender. Our findings suggest that females used more direct questions whereas men employed want statements to a much higher extent. These res ults have to be understood within the context of this specific service encounter, in which direct requests do not imply impoliteness or threats to the requestee’s negative face.	es
dc.format	application/pdf	es
dc.format.extent	18	es
dc.identifier.issn	1989-6131
dc.identifier.uri	http://hdl.handle.net/10201/66718
dc.language	eng	es
dc.relation.ispartofseries	International Journal English Studies, Vol. 18(2), 2018	es
dc.rights	info:eu-repo/semantics/openAccess	es
dc.subject	Requests	es
dc.subject	Service encounters	es
dc.subject	Gender	es
dc.subject	Tourist information offices	es
dc.subject.other	CDU::8- Lingüística y literatura::81 - Lingüística y lenguas	es
dc.title	Requests in tourist information office service encounters : an analysis of directness and gender	es
dc.type	info:eu-repo/semantics/article	es
dspace.entity.type	Publication	es