Emotional design application to evaluate user impressions of library information desks

Cortés Villalba, Carmina; Gil-Leiva, Isidoro; Artacho-Ramírez, Miguel Ángel

Publication:
Emotional design application to evaluate user impressions of library information desks

dc.contributor.author	Cortés Villalba, Carmina
dc.contributor.author	Gil-Leiva, Isidoro
dc.contributor.author	Artacho-Ramírez, Miguel Ángel
dc.contributor.department	Información y Documentación
dc.date.accessioned	2023-12-14T07:25:42Z
dc.date.available	2023-12-14T07:25:42Z
dc.date.issued	2017-10
dc.description	© 2017 Elsevier Inc. This document is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/ This document is the Accepted version of a Published Work that appeared in final form in Library & Information Science Research. To access the final edited and published work see https://doi.org/10.1016/j.lisr.2017.11.004
dc.description.abstract	To evaluate the quality of service it is critical to know the concepts on which such evaluations are made from the user point of view. Differential semantics was applied in an emotional design framework to identify these concepts, or dimensions, and an equation was devised to discover the influence they have in the acceptance of a service by users. Some 53 users evaluated the tangible elements of 28 library information desks. Five latent concepts emerged from the analysis: modern, welcoming, professional, simple, and accessible. The most influential concepts influencing willingness to interact at library information desks were, in descending order, modernity, professionalism, welcoming environment, and accessibility. Finally, a comparative semantic profile was devel oped to explore the perception differences between the most and the least desirable information desks. Understanding the concepts that users consider when evaluating information desks and the influence of those concepts on user behavior can help designers improve overall service quality impressions.	es
dc.format	application/pdf	es
dc.format.extent	18	es
dc.identifier.citation	Library & Information Science Research Vol. 39, Issue 4, 2017, Pages 311-318
dc.identifier.doi	doi.org/10.1016/j.lisr.2017.11.004
dc.identifier.issn	Print: 0740-8188
dc.identifier.issn	Electronic: 1873-1848
dc.identifier.uri	http://hdl.handle.net/10201/136637
dc.language	eng	es
dc.relation	Sin financiación externa a la Universidad	es
dc.rights	info:eu-repo/semantics/openAccess	es
dc.subject.other	CDU::3 - Ciencias sociales	es
dc.title	Emotional design application to evaluate user impressions of library information desks	es
dc.type	info:eu-repo/semantics/article	es
dspace.entity.type	Publication	es