Browsing by Subject "Ambidexterity"

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    An integrative view of knowledge processes and a learning culture for ambidexterity: towards improved organisational performance in the banking sector
    (IEEE, 2019-06-06) Cegarra-Navarro, Juan Gabriel; García-Pérez, Alexeis; Jiménez-Jiménez, Daniel; Organización de Empresas y Finanzas; Facultad de Economía y Empresa
    Banks are the backbone of the financial sector and catalysts in the economic development of any country. Current changes in their global business ecosystem make of knowledge about the fund-supplying and fund-demanding parties of the society a key resource for the fulfilment of banks’ investment and saving functions. This research addresses the relationship between performance and a learning culture that is supported by knowledge processes within the organisation. Given the relevance of this subject for organisations from most knowledge-intensive domains, this research has focused on the Spanish banking sector. Using a structural equation model, feedback received from 215 employees from 142 individual branches from a major banking institution in Spain was studied. The results of the data analysis show that in addition to maximising on what is already known about the customer base, employees’ learning about the potential new stakeholders and also about the internal strategies, tools and techniques is directly related to the bank’s performance which, in turn, influences economic recovery and socio-economic development. Our findings suggest that an active pursuit of learning within the context of the organisation is required for banks to remain competitive in the dynamic, global business ecosystem where international, national and local banking sectors operate. These findings are applicable to sectors characterised by a high degree of tacit knowledge, which real products are the specialised expert knowledge and problem-solving know-how.
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    Open Access
    Effects of the organizational culture andknowledge exploration and exploitation onresults in the EFQM model framework
    (Emerald Publishing Limited, 2023-06-19) Giménez Espín, Juan Antonio; Jiménez-Jiménez, Daniel; Martínez Costa, Micaela; Economía Financiera y Contabilidad
    Purpose – This paper aims to adopt Cameron and Quinn’s analysis of organizational culture and March’s learning framework to analyze the type of organizational culture (OC) that promotes learning competences and whether exploration and exploitation competences (ambidexterity) improve the European Foundation of Quality Management (EFQM) results (excellent results). In addition, this research tests if these competences exercise a mediating effect in the relationship between OC and performance. Design/methodology/approach – A model is proposed whose relationships have been tested using structural equations. The sample was obtained from the SABI database. Two hundred valid questionnaires were returned via a webpage, in which four managers from each of the 200 organizations responded. Findings – The results support the proposed relationships. Adhocracy, hierarchy and market culture have a positive relationship with excellent results. A hierarchical culture develops exploitation competences, and a market culture develops learning ambidexterity. Moreover, exploration and exploitation increase results. Finally, these two cultures indirectly influence results through exploration and exploitation competences. Research limitations/implications – The proposed model can help managers who implement the EFQM model to better understand how the culture of their organization promotes learning and how these two variables improve their performance. Practical implications – Because the EFQM model requires organizations to use a knowledge management system to enhance the effect of the enabliers criteria on excellent results, the managers of these companies must know that only market and hierarchy cultures are suitable for it. Besides, this study highlights the importance of two cultural values for the implementation of the EFQM Model and, therefore, to promote excellent results: market orientation and process control. Originality/value – This study fills an existing gap in the literature by combining exploitation, exploration, OC and EFQM results in a single model and highlights the importance of market orientation and process control for excellent results and knowledge exploration and exploitation.